Deliveries
Shipping Times for Gauteng Deliveries
Shipping Days
We dispatch shipments on Mondays and Thursdays. Please ensure your orders are placed in time for these shipping days.
Cut-Off Times
To guarantee that your order is shipped on the designated day, take note of the following cut-off times:
- Mondays and Thursdays:
- For Same-Day Economy service: Place your order by 10:00.
- For Overnight service: Place your order by 12:00.
Rates & Services
- Local Overnight Parcel: R110.00 for the first 30kg, with an additional R3 per kg thereafter. Delivery within 1-2 business days.
- Economy Road (0 to 5Kg) (ECO): R90.00. Delivery within 2-3 business days.
Tracking your order
Within 6 hours of your Order having been shipped, you will receive an email confirmation containing your shipping details, a tracking number and a link to track your Order.
Alternatively you can track your order by clicking on the link https://portal.thecourierguy.co.za/track
When your Order is delivered, You must inspect the Products and be satisfied that the Products conform to the quality and quantity You ordered and are free from any defects. You are not able to return any Products to Us with the courier and if you wish to return the Products, You must follow the returns procedure, as contained in our Online Returns Terms and Conditions, which can be found on https://www.hopeshorizon.co.za/refund_returns/.
Order assistance
If you require assistance with your Order or have made a mistake with your order, please contact us at:
- Hopeshorizonza@gmail.com